Transforming Mission Execution with Salesforce Federal Case Management

Legacy case management systems and processes prohibit federal government agencies from providing great service. This failure to deliver great service is hurting you in more ways than you realize.

View our on-demand webinar for a discussion with Andrea Miller (USDA, ARS/AFM). Andrea Miller shares how Salesforce Federal Case Management has helped the USDA streamline internal business operations and improve their ability to track service delivery performance analytics.

Additionally, Salesforce experts deliver a demo of the Federal Case Management solution, cover industry-leading best practices for case management, and discuss the benefits of how Federal Case Management enables Federal Agencies to:

• Incrementally improve mission delivery by focusing on 5 core elements of service that are relevant to any mission-centric application

• Access critical data that is currently trapped in legacy systems and manage workflows from a consolidated view of all case-related interactions

• Transform internal and external user experiences by implementing dynamic automated workflows

• Jumpstart modernization efforts by launching agile, cloud-based solutions in half the time and at half the cost of traditional, on-premise implementations