Performance Benchmarking For Government

Utilize performance benchmarking to drive improvements in government

• SELECTING THE RIGHT BENCHMARKS: Identify the right benchmarks to use in measurement-resistant government settings
• BENCHMARK ANALYSIS: Pinpoint specific areas where performance can be improved – what is really driving performance?
• REPORTING AND COMPARING: Identify how you compare with key benchmarks – and report progress

MODULE 1

Introduction to Benchmarking and Best Practices

• Recognize where to use benchmarking as a tool with help improve performance in organization
• Determine the appropriate type of benchmarking for your organization:
• Practices vs Performance Benchmarking
• Understand the steps involved with a benchmarking effort
• The importance of having a clear desired outcome for your benchmarking effort

MODULE 2

Strategy and Planning

• Identify key areas of focus and performance indicators and definitions
• Identify data sources and data collection templates and procedures
• Qualify and select benchmarking organizations or companies
• Develop project schedule
• Develop communication plan

MODULE 3

Data Collection and Reporting

• Collect data for internal performance baseline
• Gather data from external benchmarking sources or organizations
• Validate and verify data and results
• Develop reports

MODULE 4

Analysis

• Analyze performance gap
• Research high performing organizations for best practices
• Develop best practice analysis and recommendations report
• Obtain management approval for recommendations

MODULE 5

Implementation

• Initiate formal projects for implementation
• Monitor implementation against performance baseline

This event is now available in-class or streamed online!