SpeechAttendant:�Lowering Costs and Improving Caller Experience

SpeechAttendant® is a robust, accurate, natural voice driven auto attendant solution. Whether it connects to a PBX or to an IVR platform, SpeechAttendant® allows callers to speak the name of a person, department, service, or location and be automatically transferred to the requested party without the hassle of searching for phone numbers or waiting to speak to an operator.

 

SpeechAttendant® delivers an enhanced self-service experience often associated with much costlier systems. Utilizing Nuance's advanced speech recognition technologies allows the system to handle complex call routing requests with ease.

• Provides a speech enabled directory assistant
• Connects to virtually any phone system
• Removes frustrating touch-tone experience of dialing by name
• Greatly reduces cost of live operators
• Is 85% accurate out of the Box
• Requires minimal day-to-day administration required