The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You

Get practical techniques for making structured decisions, even under pressure, to earn buy-in from bosses, coworkers and customers and become more decisive and productive in your approach.

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

Why Should You Attend

By attending, you will understand how to even more effectively:

Listen actively
Receive and provide constructive feedback
Resolve conflicts
Coach and mentor

Are you concerned about how others are receiving you as a manager?

wasting?

Could you use a communication skills “refresher”, to perhaps help you take a new approach to your direct reports you find especially challenging?

Would you like to leverage your value to your manager and to your organization?

If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!

Areas Covered In This Webinar

Effective Listening / Understanding Before Being Understood

What is the Value of Listening?
Why People Don’t Listen and the Consequences
How to Listen Effectively and Actively
Practice Listening Exercise
Responsibility of the Communicator in Being Heard

Constructive Feedback / Gaining Advice While Avoiding Conflict

The Value of Constructive Feedback
Why People Don’t Give Feedback and the Consequences
How to Give Constructive Feedback
Practice Feedback Exercise
Guidelines for the Feedback Receiver

Resolving Conflicts / Dealing with Others’ Resistance

The Nature of Resistance
Types of Resistance
Typical Responses to Resistance
Approaching Resistance and How to Deal with It
The Keys to Effectively Resolving Conflicts

Making Coaching Work / Providing Guidance for Improving Performance

Characteristics of Effective Coaches
How to Coach Effectively
The Value of Careful Listening in Coaching
Being an Effective Role Model
Using Coaching to Improve Performance

Learning Objectives

By attending, you will understand how to even more effectively:

Listen actively
Receive and provide constructive feedback
Resolve conflicts
Coach and mentor

Who Will Benefit

CEO
Senior Vice President
Vice President
Executive Director
Managing Director
Regional Vice President
Area Supervisor
Manager

Speaker and Presenter Information

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include such organizations as Microsoft, Visa International, the Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His McGraw-Hill book, "90 Days to a High-Performance Team"ÂÂ�, is replete with hands-on tools, templates and checklists which managers use effectively everyday to improve performance.

He has appeared hundreds of times on radio and television interview programs to discuss project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

Chris has distinguished himself professionally by serving Corporate America as manager and trainer of project management, IT, sales, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.