Strategies and Steps to Manage Difficult People

OVERVIEW

Difficult people are everywhere 

• Their numbers are small but their impact is large
• Habitual behavior that affects most of the people with who they come in contact 
• Frustrate and demoralize Loss of productivity and absenteeism
• Companies lose customers or clients

WHY SHOULD YOU ATTEND

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case.  It is the difficult person who is not interacting in a businesslike manner and is disruptive

AREAS COVERED

What do you do when you encounter a difficult person

The presentation gives you action steps and processes that work

• Analyze your reaction – what do you have control over
• What makes it difficult for you?
• What is the problem from your perspective?
• Strategies and steps to manage and handle the situation
• Business communication and styles
• Learn how to identify a difficult boss
• Common Mistakes people make with difficult bosses
• Ways to be Manage the difficult boss

WHO WILL BENEFIT

• Leaders,
• managers, 
• individual contributors, 
• high potentials, 
• baby boomers
• HR Managers
• Supervisors
• Senior Management
• Sales and Marketing
• Leadership
• Employee Relationship Manager
• Staffing Manager

LEARNING OBJECTIVES

• Steps to handle the different types of difficult people
• Identify the different types of difficult people

For more detail please click on this below link:

https://goo.gl/EnBhpV

Email: [email protected]

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