Customers Trust Their Insurers. Insurers Need to Trust AI

Insurance is an industry built on trust. Policyholders trust insurers to look after them when adverse events occur. Likewise, insurers increasingly need to trust their AI, especially with automation and AI becoming vital to insurers in this turbulent world.

Of course, it’s not as easy as merely rubber-stamping the numbers. When issuing a policy, insurers look at many aspects of the person or thing they’re going to insure, prudently managing the risks they choose to accept. Similarly, insurers must look at AI from various perspectives to understand the value it adds, manage the risks, and use AI to make the most informed decisions.

In this webinar, you will learn:

• The increasing need for AI to improve agility and customer experience and the wide range of AI use cases in insurance
• What can go wrong with AI?
• Examples of how AI has helped insurers make better decisions and improve customer experience
• An overview of AI governance standards around the world
• The five steps that insurers can take today to ensure trust in their AI and AI ethics