How to Align CX Efforts to Your Agency's Mission

Customer experience (CX) programs are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. Without clear alignment with agency objectives, your CX efforts will not have organizational support and will likely be short-lived.

For your CX programs to succeed, you need to understand how to build them to support your agency’s mission.

Join us online Monday, June 10 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from a government CX expert about how to set your CX programs up for success. You’ll learn how to:

Map CX programs to your mission objectives.
Identify where CX overlaps with your mission.
Get other people on board and communicate your plans across the agency.

Speaker and Presenter Information

Barbara C. Morton, J.D., LLM, Deputy Chief Veterans Experience Officer, Veterans Experience Office

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC