Two-Way Text Communication: Challenges and Use Cases for Government Agencies

When government agencies fail to provide seamless, intuitive public interactions, people miss out on valuable benefits and services because they are not aware of them or get lost in the adoption process. Additionally, cumbersome processes can lead to unnecessary calls to government agencies, resulting in time spent answering the phone and increased costs for call centers — costs and time that could be avoided if constituents had the information needed to serve themselves.

Join us for a webinar to explore three use cases where government agencies can leverage two-way text communication. Equip yourself with the knowledge to determine if two-way text could help drive outcomes at your agency.

Key takeaways:

• Integrating two-way text: Discover how two-way text fits into broader customer experience, communications, digital transformation, and program adoption strategies.
• Simplifying interactions: Learn use cases where two-way text simplifies interactions, reduces call-ins, and facilitates information exchange throughout the digital service adoption journey.
• Empowering constituents: See examples of messages that empower constituents with the information they need to complete tasks independently.