Microsoft Tech Brief: Transform Your Service Experience

Join us at Microsoft Tech Brief: Transform Your Service Experience, a free event, to get insights into Microsoft Dynamics 365 Customer Service and Dynamics 365 Field Service. Learn how these solutions help you to deliver seamless, personalised customer experiences, drive service team efficiency and streamline service operations to build trust and loyalty.

Who should attend:

• Chief security and compliance officers
• Chief operations officers
• Vice presidents of service, field service and customer service
• IT professionals

Technical level:

This is a foundational-to-intermediate-level course. Attendees should have a basic understanding of the technology and be able to discuss and offer perspective from minimal experience.

After completing this event, you’ll be able to:

• Understand self-service options and automated anytime support.
• Drive faster resolutions using Microsoft 365 Copilot, Microsoft Teams and workspaces for service swarming.
• Improve customer experiences using Microsoft 365 Copilot, mobile and Internet of Things (IoT) capabilities.
• Optimise service with real-time analytics, insights and admin tools.