IT Service Desk Excellence in the Public Sector



Join Government Technology and TeamDynamix for a webinar with IT leaders from the cities of Dayton, Ohio, and Goodyear, Arizona as they share their journeys in modernizing public sector IT service desks. You’ll explore how both cities overhauled their systems, from streamlining workflows and automating tasks to enhancing self-service tools – and you’ll discover how they are expanding these solutions to HR, procurement, and other departments to achieve higher efficiency and better employee satisfaction.

 

Join the webinar to learn how to:

  • Improve workflows and automation for better efficiency.
  • Boost productivity with self-service tools.
  • Expand service management to HR and Procurement.
  • Implement large-scale Enterprise Service Management (ESM) projects
  • Gain increased visibility into your IT systems and drive enhanced outcomes.

Speaker and Presenter Information

Andrew Graf
Chief Product Officer, TeamDynamix
 

Jon Rike
CIO, City of Dayton

 

Lisa Faison
Chief Information Officer, City of Goodyear
 

Barry Condrey - Moderator
Senior Fellow, Center for Digital Government

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government

View Exhibitor/Sponsorship Details


Event Type
Webcast


When
Thu, Oct 17, 2024, 2:00pm - 3:00pm ET


Cost
Complimentary:    $ 0.00


Website
Click here to visit event website


Organizer
Government Technology


Contact Event Organizer



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