Microsoft Dynamics 365 Virtual Training Day: Modernize Customer Service Experience

Build the skills you need to create new opportunities and accelerate your understanding of Microsoft Cloud technologies at a free Microsoft Dynamics 365 Virtual Training Day from Microsoft Learn. Join us at Modernize Customer Service Experience to discover how to create consistent, memorable customer interactions with Dynamics 365 Customer Service and Dynamics 365 Field Service. You’ll learn how to reach faster resolutions, transform service operations, and enhance productivity using generative AI, automation, the Internet of Things, and virtual reality technologies.

Who should attend:

• Chief financial officers
• Financial management business experts
• Accounts payable, accounts receivable, budget, and fixed asset managers
• Technical sellers

Technical level:

• This is an intermediate-level course. Attendees should be able to credibly discuss, offer perspective, and integrate technology from minimal practical experience.

During this training, you will be able to:

• Learn how to scale services to meet customer demand.
• Find out how to deliver connected and empathetic customer experiences with proactive service.
• Discover how to drive efficiencies with resource optimizations.
• Jump-start preparation for the Dynamics 365 Customer Service Functional Consultant and Dynamics 365 Field Service Functional Consultant certification exams.