Federal Executive Forum Customer Experience Strategies in Government Progress and Best Practices 2024
Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?
Speaker and Presenter Information
Dana Chisnell, Executive Director, Customer Experience, Department of Homeland Security
Barbara Morton, Deputy Chief Veteran Experience Officer, Department of Veterans Affairs
Courtney Kay-Decker, Deputy Chief Taxpayer Experience Officer, Internal Revenue Service
Brian Chidester, Head of Industry Strategy, Public Sector, Adobe
Paul Kinney, Chief Technical Executive, Federal, HCLSoftware
Stephen Sopko, Associate Director, CX, AI, & Digital Transformation, Verizon
Moderator: Luke McCormack, Host of the Federal Executive Forum
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Wed, Nov 6, 2024, 1:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Federal News Network
