Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)

Build the skills you need to create new opportunities and accelerate your understanding of Microsoft Cloud technologies at a free Microsoft Dynamics 365 Virtual Training Day from Microsoft Learn. Join us at Dynamics 365 Fundamentals (CRM) to learn how to automate services and sales with the customer relationship management capabilities of Dynamics 365. You’ll also explore how to store and secure business data with Microsoft Dataverse to help streamline business processes and personalize customer experiences. See how to bring AI efficiencies to your marketing and sales teams with Microsoft Sales Copilot and discover new ways to engage customers and execute sales tasks more efficiently with Dynamics 365.

After completing this training, you’ll be eligible to take the Dynamics 365 Fundamentals (CRM) certification exam at 50% off the exam price.

Who should attend:

• IT decision makers
• IT professionals
• Developers
• Technical level:

This is a foundational-level course. Attendees should have a basic understanding of the fundamental scope of the technology and an opportunity to integrate without practice or hands-on experience.
 

During this training, you will be able to:

• Explore Dynamics 365 sales, customer service, and field service capabilities.
• See how to streamline everyday tasks and work more efficiently with AI-powered tools and solutions.
• Jump-start preparation for the Dynamics 365 Fundamentals (CRM) certification exam.