From Chaos to Clarity: Using Cloud to Streamline IT Services Requests Across Agencies

There are few things worse for agency efficiency – or IT employee morale – than having fragmented service requests, overwhelming workflows, and siloed knowledge. It is not that IT employees aren’t working hard to solve problems, it’s that the tools they have been using cannot scale up as fast as user needs accumulate.

In today’s rapidly shifting federal landscape, agencies must modernize operations and strengthen mission resilience. Beyond safeguarding data, success depends on empowering teams to collaborate, streamline workflows, and align program management across functions. By breaking down silos and adopting agile, iterative approaches, agencies reduce risk, accelerate delivery and achieve measurable mission outcomes.

Join us as thought leaders from government and industry discuss ways to improve IT support services to benefit both IT staff and their clients, the end users.

Learning Objectives

-            Identify the essential building blocks of a modern, resilient data strategy

-            Outline the top barriers slowing agency modernization and efficiency

-            Delineate how cross-team collaboration improves workflows and decision-making

-            Review the role program and project management plays in driving outcomes

-            Examine ways that agile practices protect data and strengthen delivery