Ask the Experts: Navigating AI Adoption in Government

Artificial intelligence is transforming how government agencies deliver services—but successful implementation takes more than just new technology. It requires clear strategy, strong governance, and collaboration across departments and disciplines.

In this installment of Ask the Experts, a practical webinar series from Government Technology and IBM, featuring candid conversations with public sector leaders and AI experts who are putting innovation into action. In this episode, we’ll hear from Steven Hintze, Chief Data and Product Officer at the Arizona Department of Child Safety, who has led one of the most ambitious AI-informed modernization efforts in the country.

Hintze will share how Arizona DCS is using data and human-centered design to improve outcomes for families and empower frontline staff — while navigating complex issues like information governance, CCWIS modernization, and change management. He’ll offer practical takeaways on building a culture of psychological safety, aligning stakeholders, and designing AI solutions that are both ethical and effective.

Whether your agency is just beginning its AI journey or working to scale proven tools, this session offers grounded insight and real-world strategies to help you deploy AI responsibly, sustainably, and in service of the public good.