Modernizing Maintenance Operations in the U.S. Air Force with ServiceNow EAM and FSM for Computerized Maintenance Management System (CMMS)

The U.S. Air Force faces growing pressure to keep assets ready for use while also dealing with maintenance delays and the challenge of extending the life of mission-critical equipment. The problem is made worse because many of the MAJCOMs continue to rely on systems that do not work well together. Spreadsheets and manual steps are still common, which makes it hard to see the full picture and slows down maintenance efforts.

In this Tech Talk, we will explore how ServiceNow’s Enterprise Asset Management (EAM) and Field Service Management (FSM) modules together provide a comprehensive, integrated solution that fulfills—and often exceeds—the standard requirements of a modern Computerized Maintenance Management System (CMMS). By leveraging ServiceNow’s unified platform, organizations can manage the entire lifecycle of physical assets, streamline maintenance operations, and optimize field service delivery—all while ensuring regulatory compliance and operational efficiency.

We will show how ServiceNow EAM and FSM help the U.S. Air Force:

• Centralize asset and maintenance data for complete visibility

• Streamline preventive and corrective maintenance activities

• Improve field technician productivity with mobile capabilities

• Track the full lifecycle of assets to support audit and compliance needs

• Connect to financial and procurement systems to strengthen cost control

Join us to see how ServiceNow EAM and FSM for CMMS can help your agency modernize maintenance operations, strengthen asset management, and stay focused on mission success.