Public vs. Private Sector CIAM: What Sets Them Apart and Why It Matters

Digital identity is now at the heart of government service delivery. Yet many agencies still implement Customer Identity and Access Management (CIAM) platforms built for ecommerce and other private sector use cases, not for managing public services such as health records or tax filings. The result? Compliance gaps, less than stellar UX, poor data privacy and rising security risks. As public expectations grow and the demand for secure, private, seamless digital services increases, government teams are being asked to meet these challenges with tools that simply weren’t made for the job—where privacy, compliance, and trust aren’t optional; they’re mission-critical.

Join Government Technology and Portage CyberTech for an insightful webinar that explores the key differences between public and private sector CIAM implementations and examines a real-world product approach that helps governments address the gaps. Whether you're an IT leader, digital strategist, or identity architect, this session will provide the context and clarity you need to identify and implement CIAM solutions that align with the public sector’s unique requirements.

In this session, you’ll learn:

• The regulatory, trust, and policy frameworks that shape public sector CIAM
• How user expectations differ between citizens and customers—and what that means for design
• Why privacy, accessibility, and interoperability are heightened priorities for government implementations
• Lessons and best practices that can be transferred—or not—between sectors
• How to evaluate CIAM platforms and vendors based on your sector-specific needs
• How a real public sector CIAM solution works, demonstrated live in the session