Future-Ready IT Service: Insights from City of Ft. Myers
As IT leaders embrace automation and modern IT service strategies, the possibilities are endless — from streamlining workflows to accelerating end-user support.
Join us for an engaging discussion with Richard Calkins, director of information technology at Fort Myers, Florida, as he shares insights from more than 25 years in advancing public sector technology and service delivery.
From leveraging the power of automation to expanding ITSM into full enterprise service management (ESM), the IT service desk is rapidly evolving. In this session, we’ll explore:
- How automation reduces IT resource drain
- Top areas for IT service automation in the public sector
- The advantages of adopting no-code technology
- Going beyond IT for true ESM
Don’t miss this opportunity to hear how forward-thinking IT leaders are modernizing service delivery to drive efficiency, empower staff and better serve their communities.
Speaker and Presenter Information
Richard Calkins, Director of IT, City of Fort Meyers
Andrew Graf, Chief Product Officer, TeamDynamix
Sean McSpaden � Moderator, Senior Fellow, Center for Digital Government
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
View Exhibitor/Sponsorship Details
Event Type
Webcast
When
Tue, Sep 16, 2025, 1:00pm - 2:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Government Technology
