As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology, but people, to elevate the gov...

As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology, but people, to elevate the gov...

When legitimate credentials are used for illegitimate purposes, traditional defenses fall short. That’s the reality government agencies are facing—across state, local, tribal, and territorial levels. The challenge isn’t just keeping bad actors out anymore; it’s spotting them when they’re already in, using real accounts to move laterally, elevate privileges, and quietly dig deeper. This is where SailPoint solutions...

OASIS+ Delegation of Procurement Authority (DPA) Training gives procurement staff access to the new OASIS+ contracts and teaches best practices for task order issuance. The DPA clearly delineates the roles and responsibilities between the GSA contracting officer and the ordering contracting officer and complies with the Office of Management and Budget's executive agent designation to GSA. Warranted OCOs (a contracting officer appointed pursuan...

Excess property is the first source of supply - learn how to acquire items for your agency using PPMS. This training will provide you with information on who can acquire excess personal property, requirements from the Federal Management Regulation (FMR 102.36), whether reimbursement is required, and how to use the “want list” feature in order to be notified when property is reported on PPMS.gov. We’ll also review the standard...

This is Delegation of Procurement (DPA) Training for all active GWACs Governmentwide Acquisition Contracts (GWACs) enable federal agencies to buy cost-effective, innovative solutions for information technology (IT) requirements from a Best-In-Class (BIC) designated contract vehicle. Because most, if not all, government agencies have a need to buy IT services and solutions, GSA has made this purchasing convenient through its GWAC Programs. In t...

Join Box at the Government Customer Experience & Engagement Summit, where industry and government leaders discuss how emerging technologies—such as AI, cloud platforms, and data-driven insights—are revolutionizing government CX. Explore best practices, the role of digital transformation, and how fostering a customer-first culture can empower federal agencies to streamline operations, build trust, and deliver exceptional experiences.

Join us for this immersive one-day event that focuses on leveraging cutting-edge technology and innovative practices to drive transformative outcomes in the public sector and education. Attendees will gain invaluable insights into the latest advancements in AI, cloud computing, and collaborative tools, all designed to address critical challenges and enhance operational efficiencies.

Join us for an exclusive panel discussion featuring thought leaders from D-Wave, Quantinuum and Microsoft as they explore the evolving quantum computing landscape and its implications for the public sector. This timely conversation, moderated by Harvey Morrison of Marion Square, will delve into the unique paths each vendor is taking, misconceptions surrounding quantum computing, emerging hybrid systems and how government agencies can prepare f...

As public expectations grow and trust in government remains critical, agencies must align technology, culture, and strategy to deliver meaningful change. Customer experience (CX) sits at the heart of this transformation—driving better service delivery and deeper citizen engagement. But what truly moves the needle? What strategies best boost user engagement? And how can we harness both innovation and human insight to reimagine the governm...