Our digital world is more expansive than ever before, giving access to unprecedented capabilities for our business, government, and personal use. As digital transformation accelerates, the risks associated with cyberattacks grow and affect every aspect of modern business, from customer service to government operations to smart infrastructure. Cyber or Business resilience must be a critical component of all security strategies — yet it i...

Technology has transformed how customer service and support organizations enable customer service reps, impacting how customers seek service. With increasing levels of process automation, rep enablement, and customers attempting to self-serve, the modern customer service and support function looks vastly different than it did 20 years ago. Accordingly, the growing accessibility of technology means that customers and customer service employees...

The workshop aims to bring awareness of advanced capabilities available in Excel, to empower Modern Excel analysts to see what’s possible, to explore how Excel & Power BI are best used together and how Excel & Power BI can be integrated in Microsoft Teams & SharePoint Online. Upon completion of this workshop attendees will: Have Awareness of Power Query & Power Pivot in Excel (Modern Excel) Learn how Power Query & Pow...

At Microsoft, we understand that in the current economic climate you are being asked to enhance your business by leveraging data to make critical business decisions in an efficient, precise and effective manner. Power BI is a business analytics service that gives you a single view of your business data, with the ability to monitor the health of your business using live dashboards, create rich interactive reports and access your data on the go,...

RPA in a Day (RPAIAD) is a beginner-level training designed for everyone to learn automation. No matter if you are a business expert or IT developer, you will learn to develop RPA-based automation in a single day using UI flows. RPAIAD consists of lab exercises that guide you through building a modern end to end business RPA scenario to process incoming invoices. To learn how you can successfully build automation for your business processes, p...

Power Virtual Agents in a Day (PVAIAD) is a beginner-level training designed for everyone to learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots. No matter if you are a business expert or IT developer, you will learn to develop intelligent chatbots quickly, in a single day using Power Virtual Agents. PVAIAD consists of hands-on, step-by-step lab exercises that guide you through build...

At Microsoft, we understand that in the current economic climate you are being asked to enhance your business by leveraging data to make critical business decisions in an efficient, precise and effective manner. Power BI is a business analytics service that gives you a single view of your business data, with the ability to monitor the health of your business using live dashboards, create rich interactive reports and access your data on the go,...

Microsoft and BlueVoyant are partnering together to host the virtual event, Optimizing Your SOC with Microsoft Sentinel, on March 9. Microsoft and BlueVoyant will share information about assessments that can help you accelerate your Microsoft Sentinel SIEM adoption/deployment, and include real world scenarios on how BlueVoyant works to build a more efficient SOC in a short period of time. Discussions will include how to build a roadmap for you...

Do you know the difference between a Statement of Work (SOW), a Performance Work Statement (PWS) and a Statement of Objectives (SOO)? How do you decide which to use, especially as it relates to professional services acquisitions? Join our experts to learn about the pros and cons of each, along with some examples and lessons learned from using each option. Earn 1 CLP! A SOW is typically used when the task is well-known and can be described in s...

The FedRAMP Authorization Act becoming law is a promising development for government agencies prioritizing security to reimagine old processes, workflows, and experiences. FedRAMP’s codification provides government agencies with easier access to advanced security solutions that enable agility and flexibility to meet their modernization goals. Join our complimentary webinar to learn more about the FedRAMP Moderate authorization and see ho...