Join us as we discuss how to build an integrated view of your contact center operations that will provide real time insights into what your customers are experiencing and how your applications, processes, and agents are performing. Genesys offers a best in-breed contact center as a service solution that integrates with Splunk, collecting data around conversations, missed opportunities, workforce management, and system performance. Splunk ties...

Government agencies have significantly accelerated their digital transformations in the wake of the pandemic. With AvePoint's portfolio of SaaS solutions recently receiving FedRAMP Authorization, they can continue to accelerate this transformation while ensuring their collaboration is compliant and secure. This includes an automated workspace management system to increase security and data protection across all Microsoft 365 workspaces that wi...

Sharing data in the cloud offers a huge advantage for educators to easily offer faculty and students the ability to work and study wherever they are. It also helps the IT Operations team to simplify management and costs for infrastructure, data storage, and data protection. But you may have questions as you determine your cloud strategy. How secure is the cloud? Is all your data automatically protected in the cloud? What happens when ransomwar...

Splunk ITSI is a premium analytics solution that correlates and applies machine learning to infrastructure, application, and business data for 360° service monitoring, predictive analytics, and streamlined incident management. Unlike point event management or IT monitoring solutions, ITSI correlates and applies machine learning to metric, log, and trace data for end-to-end intelligence across your entire environment. ITSI also combines vie...

In today’s remote world, Adobe supports government agencies in delivering the best possible document signing experiences by replacing physical signatures with electronic signatures (e-signatures). As the public sector advances to 100% paperless processes, in efforts to meet digital transformation initiatives, Adobe Sign is empowering users to deliver fast, legal, and secure services while cutting costs associated with manual, paper-based...

Reduce the risk of security breaches by understanding and protecting what matters most: your critical data. Establishing metadata-driven intelligence and automation to operationalize data protection management helps you discover, classify, analyze, protect, and monitor sensitive data across your organization. Whether your sensitive data is structured, semi-structured or unstructured data in the cloud, on premises, in big data stores, or in rel...

As process and data consolidation increases in every organization, securing and segregating data becomes critical. Join Yansa Labs and Carahsoft for this on-demand webinar where we show you the simplest, most efficient, and most maintainable way to keep your data in front of the appropriate audience. Improve the effectiveness of your ServiceNow developers, decrease your testing and maintenance burden, and increase the confidence and compliance...

Staying profitable even when times are good can be a struggle for small government contractors. Understand how tighter cost controls, more effective project management, and necessary efforts to reinforce relationships with customers and government agencies can help calm the storms. Join us for this webinar, where attendees will: Learn important strategies and considerations regarding management of indirect rates Understand how the training of...

K-12 education institutions are vulnerable to cyber-attacks and ransomware. With an increase in hybrid learning environments, education institutions have been forced to rethink their cybersecurity approach. Determining the right security solution can become quite complex for K-12 institutions given the amount of vendors in the market and the limited staff and funding. Fortunately, an intrinsic security approach simplifies your security strateg...

As government agencies continue to face unprecedented challenges, human resource teams are adapting to find what works now and for the future. Modern human resources and procurement teams rely on DocuSign to manage the never ending workforce expansion and contraction more efficiently. Employees now represent only 58% of workforce spend, with the other 42% going to external resources. Our team here at Carahsoft will help your agency learn how y...