Let’s set the stage: A recent government hire is given a laptop from 2016, another is asked to manage a call center that hadn’t been updated in more than a decade, a third is onboarded using an HR system that required them to travel across the country for onboarding because the paperwork wasn’t digitized. Do these issues sound familiar? In many cases, the government is operating on seriously outdated technology, and with supp...

What does your inbox look like? It’s probably quite hectic as you get back into the swing of things after a busy start to the year. So, as you stare down your month-long to-do list, how do you keep from feeling overwhelmed? Join us online Tuesday, Jan. 31, at 2 p.m. ET/11 a.m. PT, to hear from a government expert about how to organize your work to be more efficient and effective in your day-to-day.

Knowing how to set boundaries is one of the most essential yet overlooked skills you need as a manager. Let’s face it we are all tired, a bit burned out and ready to log off at the end of the day, so we need to set clear boundaries and expectations for our teams. However, creating those boundaries and enforcing them can be hard. Join us online Monday, Jan. 30 at 4 p.m. ET/1 p.m. PT to hear from a government expert on how to set your boun...

It’s no secret that the workforce is changing. The U.S. is seeing near-record low levels of unemployment and high levels of job vacancies in every industry, including the public sector. With the job market in such flux, agencies need to think differently about how they attract and retain top talent. Government also has to deal with the added challenge of competing with higher wages offered in the private sector. It’s time to get cr...

Do you get performance anxiety about performance reviews? A lot of people do. These conversations can be difficult for both the supervisor and employee. But annual performance reviews, in particular, can play a vital role in helping employees grow in their jobs and align with the needs of the organization. Join us online Tuesday, Dec. 20, at 2 p.m. ET/11 a.m. PT, as we discuss five ways that you can improve the quality of annual reviews, both...

The annual ritual of setting performance goals for your employees can go one of two ways: It can be a check-the-box exercise that is endured and then forgotten, or it can be an opportunity to help employees understand how their personal goals intersect with the larger goals of their team and the organization. Join us online Monday, Dec. 19 at 4 p.m. ET/1 p.m. PT to hear from a government expert on how to make goal-setting a meaningful, collabo...

We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience. J...

Join us online Wednesday, Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT as we celebrate the accomplishments of the 2022 NextGen Public Service Award Winners and speak with government and industry experts about implementing innovative and strategic thinking to deliver better services and support. We will look at innovations in four areas: Constituent services Decision-making Workforce management Technology

Building a foundation for modern security that can meet current and future requirements must remain a top priority for federal agencies. But as agencies pursue both IT modernization and zero-trust security, it’s easy to get lost in the complexities and lose focus. As always, the underlying enabler is identity security. Join us online Tuesday, Dec. 13, at 2 p.m. ET/11 a.m. PT when government and industry leaders will help us cut through t...

Despite its prevalence in our daily life, cloud technology can feel like a daunting topic, especially if you’re not an expert. But cloud technology is here to stay and its positive impact on the public sector is undeniable, sentiments reinforced by the federal government’s decade-plus commitment to moving agency operations to cloud-based tools, having recognized how moving to the cloud makes services more efficient and reduce stres...