The federal government has made modernizing and streamlining customer service a cross-agency priority goal, and during the pandemic, meeting citizens’ needs to deliver critical services is perhaps more important than ever. Congressional mandates, OMB directives and presidential imperatives are compelling federal agencies to move the needle in customer experience, creating CX action plans comparable to the private sector in measurement, g...

The seismic disruption ushered by the novel coronavirus pandemic has affected practically every workforce, including public servants. Now months into what has become the new normal, it’s clear the federal workday won’t look the same as it once did for quite some time. Telework, with all its technical hurdles and security complexities, continues for many federal employees, challenging agencies to revise their communication practices...

With the majority of the workforce at home, technology has become the sole link enabling business to continue -- and the better the tech, the closer organizations can get to “as usual.” But the new normal puts a strain on apps and platforms not designed to manage the weight of an entire office at once. Software engineers across government are trying to keep their agencies afloat while they and their teams are also working from hom...

How can agencies keep their IT protected across disparate networks? What training is needed to ensure security is prioritized regardless of where their workforce is located? How frequently should an agency patch? And what steps can you take today to secure your office’s digital infrastructure? Join Nextgov’s discussion with federal leaders and government experts to find out cyber best practices for challenging times and beyond.

There’s a lot of noise out there when it comes to cyber best practices. As federal, state, and local governments continue to face one of the most challenging IT security threats of our time during mass telework, bad actors are seizing on the opportunity to exploit new vulnerabilities and attack vectors. Cutting through the buzz to gain meaningful insights on of-the-moment cybersecurity issues is of vital importance if government agencies...

Building a truly digital government has never been more important or necessary, especially in light of the COVID-19 pandemic. But are federal, state and local entities prepared to handle the rapid pace at which employees and citizens need to utilize government’s digital services? Transforming everything from design to user experiences to digital communications is vital for keeping government's mission on track. At this digital summit, Ne...

To protect critical government data and maintain a secure cyber posture, it is imperative to verify the identity of all parties attempting access. Alongside zero trust, identity and access management policies--coupled with emerging technologies’ abilities to combat threats--have shifted the paradigm of identity governance. This digital event will explore the security strategies and access policies that state and local government agencies...

Technology empowers the government mission: it’s that simple. As agencies make strides to modernize IT infrastructures to better deliver services, many have begun rethinking their networks and utilizing technology partnerships. Since creating, managing and supporting IT applications, devices and solutions can become a drain on public resources and talent, agencies often outsource their IT needs through managed or professional services, f...

As the management of government information and services moves rapidly online, securing critical infrastructure from cyber attacks is essential to national security and the integrity of our democracy. Effective and influential cybersecurity tactics involve engaging a wide range of government leaders and thinking about everything from cutting edge technologies to revitalizing your workforce. During the CyberSmart 2020 Virtual Summit, join Next...

In times of crisis, it’s important to have all the information at your fingertips. Technologists across the government are leaning on the cloud in order to be able to access information quickly and securely. But cloud infrastructure and policy is, like a crisis, dynamic and ever-changing. This webcast, presented by Nextgov, will consider how agencies can streamline security operations across a multi-cloud environment to dynamically deplo...