Join our complimentary webinar to understand how to sustain long-term organizational improvements in the customer experience. Nearly every public servant has a story about how a citizen or customer's life has been transformed by the work of their agency. Those stories make great anecdotes, but they cannot provide the necessary developments within the customer experience to make a difference. That kind of change requires quantitative data. You...

In June 2018, the Office of Management and Budget (OMB) issued new guidance for federal government agencies on incorporating best practices and principles of customer experience as a business discipline into their organization. This new OMB Circular A-11 Section 280, "Managing Customer Experience and Service Delivery," requires High Impact Service Provider (HISP) agencies to take action.Join our complimentary webinar, presented by Stephanie Th...

Customer experiences with the federal government have long lagged behind those provided by the private sector. This is due, in part, to legislation that restricts citizen feedback. However, this year Congress is considering the Federal Agency Customer Experience Act which would remove those restrictions. View our complimentary on-demand webinar to learn how to best gather and act on citizen feedback. We'll discuss: Current barriers to and stre...

Customer experiences with the federal government have long lagged behind those provided by the private sector. This is due, in part, to legislation that restricts citizen feedback. However, this year Congress is considering the Federal Agency Customer Experience Act which would remove those restrictions. View our complimentary on-demand webinar to learn how to best gather and act on citizen feedback. We'll discuss: Current barriers to and stre...